Responsible Gaming
At Crazy Tower Casino, gambling is meant to be a form of entertainment, never a way to make money or to recover losses. Most people play for fun and stay within their budget, but for some, gambling can stop being enjoyable and start causing harm. This page explains the tools available to help you stay in control, the warning signs to watch for, and where to find independent support.
1. Play within your limits
Before you start a session, decide how much money and time you are prepared to spend, and stick to that decision. A few simple habits help:
– Only gamble with money you can afford to lose. Never use money meant for rent, bills, food or debt repayments.
– Treat any money you lose as the cost of entertainment, not something to win back.
– Set a time limit and take regular breaks.
– Avoid gambling when you are stressed, upset, tired or under the influence of alcohol or drugs.
– Review your deposit and transaction history regularly, not just your result in a single session.
– Do not let gambling replace time with family, friends, work or study.
2. Warning signs
Gambling may be becoming a problem if you:
– Spend more money or time than you planned, or find it hard to stop.
– Chase losses by depositing again to win back what you lost.
– Borrow money, sell belongings or miss payments to keep playing.
– Hide your gambling from people close to you.
– Feel anxious, irritable or low when you are not playing.
– Gamble to escape problems or difficult feelings.
If any of these sound familiar, we encourage you to use the tools below and to speak to one of the support services listed in section 5. Gambling Help Online also offers a short self-assessment quiz that can help you check your gambling habits.
3. Tools to help you stay in control
Depending on the tool, you can set the limits below in your account settings or ask our Support team to apply them for you via 24/7 live chat or at [email protected]. The periods and options available for each tool are shown in your account or can be confirmed by Support.
Deposit Limit. Cap the amount you can deposit over a period you choose.
Loss Limit. Cap the net amount you can lose over a period you choose.
Wager Limit. Cap the total amount you can bet over a period you choose.
Session Reminder (Reality Check). Get regular reminders of how long you have been playing, so you can decide whether to take a break.
Cooling-Off Period. Take a short break from your account when you feel you need time away from gambling.
Self-Exclusion. Block access to your account for a longer period if you want to stop gambling for a while. During self-exclusion you will not be able to play or deposit, and we will stop sending you marketing communications. To withdraw any remaining balance, contact our Support team, who will process it subject to our standard verification checks.
Account Closure. If you want to stop playing permanently, you can ask Support to close your account.
Please keep in mind:
– Lowering a limit is the quickest way to reduce your spending. Raising or removing a limit is subject to a delay, so that decisions are not made in the heat of the moment.
– A cooling-off period or self-exclusion is meant to run for its full term. If you feel tempted to end a break early, we encourage you to talk to one of the support services in section 5 first.
– Opening a new account while self-excluded is not permitted under our Terms and Conditions.
– If you self-exclude, we also recommend excluding yourself from any other gambling sites you use and installing blocking software (see section 5).
4. Underage gambling
Crazy Tower Casino accepts only players aged 18 or over, or the legal gambling age in their country if that is higher. You must confirm that you meet this age requirement when you register. We verify age and identity before your first withdrawal, and we may ask for documents at any time. If we find that an account belongs to someone under the legal age, we will close it and deal with any balance in line with our Terms and Conditions.
If children can use your device, please protect them by:
– Keeping your login details private and never saving your password in the browser.
– Logging out after each session.
– Using parental control software such as Net Nanny or Qustodio, which can block gambling sites, or Google Family Link to manage your child’s own device and block specific sites.
– Using gambling-blocking tools such as Gamban or BetBlocker.
5. Independent help and support
If gambling is affecting you or someone you care about, free and confidential support is available. These services also help family members and friends of people affected by gambling.
Australia
– National Gambling Helpline: 1800 858 858 (free, 24/7)
– Gambling Help Online: gamblinghelponline.org.au (online chat, counselling and a self-assessment quiz, 24/7)
– Lifeline: 13 11 14 (24/7 crisis support)
– BetStop, the National Self-Exclusion Register, covers only Australian-licensed online and phone wagering providers. It does not cover offshore operators, including Crazy Tower Casino’s casino and sportsbook. To exclude yourself from Crazy Tower Casino, use our self-exclusion tool or contact our Support team.
– Crazy Tower Casino is not licensed in Australia, so Australian regulators and dispute services cannot handle complaints about it.
International
– Gamblers Anonymous: gamblersanonymous.org
– GamCare (UK): gamcare.org.uk
– Gambling Therapy (worldwide, multilingual): gamblingtherapy.org
Blocking software
– Gamban: gamban.com
– BetBlocker: betblocker.org
6. Contact us
If you have questions about any responsible gaming tool, or if you would like us to apply a limit, self-exclusion or account closure on your behalf, contact our Support team via 24/7 live chat or by email at [email protected]. Please mention that your request relates to responsible gaming.