Privacy Policy
This Privacy Policy explains what personal data Crazy Tower Casino collects, why we collect it, how we use and share it, how long we keep it, and what rights you have. We may update this Policy from time to time, so we recommend checking this page regularly.
Please read this Policy together with our Terms and Conditions and our Responsible Gaming page.
1. Who we are
The website crazytower.com (the “Website”, “Crazy Tower Casino”, “we”, “us”, “our”) is operated by the company named in the footer of the Website and in our Terms and Conditions (the “Operator”). For the purposes of data protection law, the Operator is the data controller of your personal data, which means it decides why and how your data is processed.
If you have any questions about this Policy or about your personal data, contact us at [email protected] and mark your message “Privacy request”.
2. Personal data we collect
We collect only the personal data we need for the purposes set out in section 4. Depending on how you use the Website, this may include:
2.1. Identity data: full name, username, date of birth, and the details of your identity documents (such as passport, driver licence or national ID).
2.2. Contact data: residential address, email address, telephone number, and proof of address documents.
2.3. Financial and transaction data: payment card details (processed by our payment providers), e-wallet and bank account details, cryptocurrency wallet addresses and transaction hashes, deposit and withdrawal history, and, where required, information about your source of funds or source of wealth.
2.4. Gaming data: games played, sports bets, wins and losses, bonus and promotion use, loyalty points, missions and coins, and any responsible gaming limits or exclusions you have set.
2.5. Technical data: IP address, approximate location, device type, operating system, browser type and version, time zone, login times, and data collected through cookies and similar technologies (see section 8).
2.6. Communication data: messages you send to our Support team through live chat or email, and your marketing preferences.
2.7. Other data you choose to give us, for example when you take part in a survey or competition.
3. How we collect your data
3.1. Directly from you, when you register, verify your account, make a deposit or withdrawal, play, set limits, or contact Support.
3.2. Automatically, when you use the Website, through server logs, cookies and similar technologies.
3.3. From third parties, such as identity verification and anti-fraud providers, payment service providers, public and commercial databases used for anti-money laundering (AML), sanctions and politically exposed person (PEP) checks, game providers, and marketing or affiliate partners.
4. Why we use your data and our legal bases
We use your personal data only where we have a legal basis to do so:
4.1. To open and manage your account, process deposits and withdrawals, run games, sports betting and promotions, and provide customer support (performance of our contract with you).
4.2. To verify your age and identity, prevent money laundering, terrorist financing and fraud, meet licensing requirements, and apply responsible gaming measures, including monitoring for signs of gambling harm (compliance with our legal obligations).
4.3. To protect our platform and players, detect bonus abuse, multiple accounts and other misuse, and keep our systems secure (our legitimate interests).
4.4. To send you marketing about our games and promotions through the channels you have agreed to (your consent, which you can withdraw at any time), and to personalise the offers you see on the Website (our legitimate interests). You can opt out of marketing at any time by using the unsubscribe link in our emails or by contacting Support.
4.5. To analyse how the Website is used, fix technical problems and improve our services (our legitimate interests).
4.6. To establish, exercise or defend legal claims (our legitimate interests).
5. Who we share your data with
We share your personal data with the following categories of recipients, where needed for the purposes in section 4:
5.1. Companies within the Operator’s corporate group that help us provide our services.
5.2. Game providers and sports-data providers, to run the games and betting markets you use.
5.3. Payment service providers and banks, to process deposits and withdrawals.
5.4. Identity verification, AML and anti-fraud service providers.
5.5. IT, hosting, customer-support and communication service providers.
5.6. Marketing and affiliate partners, where you have agreed to receive marketing or where permitted by law.
5.7. Licensing authorities, regulators, law enforcement agencies and courts, where we are legally required to do so.
5.8. Professional advisers, such as lawyers, auditors and accountants.
5.9. A buyer or successor of all or part of our business, in the event of a merger, acquisition or sale.
Game providers and payment providers may process your data under their own privacy policies, which we encourage you to read.
6. International transfers
Some of the recipients listed in section 5 may be located outside your country. When we transfer personal data internationally, we take steps to protect it in line with applicable law.
7. How long we keep your data
We keep personal data only for as long as we need it for the purposes described in this Policy. Data needed to meet AML and licensing obligations is kept for the period required by applicable law, which can continue after your account is closed. When data is no longer needed, we delete or anonymise it.
If you self-exclude, we keep the data needed to enforce your exclusion for its full duration, so that we can prevent you from opening a new account during that time.
Please note that cryptocurrency transactions are recorded on public blockchains. We cannot change or delete data recorded on a blockchain.
8. Cookies
We use cookies and similar technologies to keep you logged in, remember your settings, keep the Website secure, measure how it is used and, where permitted, show you relevant offers. You can manage or delete cookies in your browser settings. Blocking essential cookies may stop parts of the Website from working.
9. How we protect your data
We use technical and organisational measures designed to protect your personal data against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so please keep your password confidential, check that you are on crazytower.com before logging in, and log out after each session.
10. Your rights
Depending on the law that applies to you, you may have the right to:
10.1. Access the personal data we hold about you and receive a copy of it.
10.2. Ask us to correct inaccurate or incomplete data.
10.3. Ask us to delete your data, unless we must keep it to meet a legal obligation or to enforce a self-exclusion you have set.
10.4. Ask us to restrict how we use your data in certain cases.
10.5. Receive your data in a portable format.
10.6. Object to processing based on our legitimate interests, and to direct marketing at any time.
10.7. Withdraw your consent at any time, without affecting processing carried out before you withdrew it.
10.8. Complain to the data protection authority in your country of residence or in the Operator’s jurisdiction.
To exercise any of these rights, contact us at [email protected] with the subject “Privacy request”. We may ask you to verify your identity before we respond, and we will reply within the time limits set by applicable law.
11. Minors
The Website is intended only for people aged 18 or over, or the legal gambling age in their country if that is higher. We do not knowingly collect personal data from minors. If we learn that we have collected data from someone under the legal age, we will close the account and delete the data, except where we must keep it by law.
12. Contact
Privacy requests and general questions: [email protected] (24/7 live chat is also available on the Website)
Operator details: see the footer of the Website and our Terms and Conditions.